# What To Do In Advance Of An HVAC Maintenance Visit > Your HVAC maintenance visit will go more smoothly if you do the following tasks, either before you call or before the technician arrives. ![hvac maintenance visit, Boston, Massachusetts](https://bc.rodenhiser.com/wp-content/uploads/2012/11/nate-certified-hvac.jpg "nate-certified-hvac")You probably know you should schedule [HVAC maintenance](https://bc.rodenhiser.com/rodenhiser-blog/annual-service-why-twice-a-year-is-better.html) twice per year, but do you know what you should do in advance to get ready for an appointment? Your tune-up will go more smoothly if you do the following tasks, either before you call to set up the appointment or in the hours before the technician arrives. ![hvac maintenance visit, Boston, Massachusetts](https://bc.rodenhiser.com/wp-content/uploads/2012/11/nate-certified-hvac.jpg "nate-certified-hvac") **Before you set up HVAC maintenance:** - If you haven't been satisfied with the system's performance, review the equipment’s user manual to see if you can find troubleshooting tips. You may be able to remedy problems without contacting a professional for help. Remember, you should still schedule regular HVAC maintenance even if nothing is noticeably wrong with the system. - Understand any basic problems you’re facing. Know what seems to trigger the symptoms and how long the problem has been going on. - Know where each unique system component is located, including the thermostat, circuit breakers, and the heating and cooling equipment itself. - Write down the brand and model number and have them available when you place your call. - If you rent your home, speak with the landlord before placing the call. Determine in advance who is responsible for paying for the HVAC maintenance visit. **In the hours before the technician arrives:** - Ensure that an adult will be home during the scheduled appointment time to let the technician inside. - If you're not present for the visit, keep your phone near you in case the contractor needs to reach you for any reason. - Make sure the equipment is easily accessible and that furniture or other obstructions don’t block the way. - Get cash, a credit card or your checkbook ready so you can pay the technician once the HVAC maintenance checkup is complete. The most affordable way to enjoy HVAC maintenance twice a year is with a [planned service agreement](https://bc.rodenhiser.com/rodenhiser-blog/60-maintenance-agreements/1016-.html). You enjoy all the benefits of maintenance at a lower cost than those without the plan. To learn more, contact [Rodenhiser Plumbing, Heating & Air Conditioning](http://rodenhiser.com/call-rodenhiser.html) today. We serve the Route 495/128 area of Massachusetts. 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Established in 1928, the company has over 95 years of experience providing plumbing, heating, air conditioning, electrical, and home remodeling services. Rodenhiser specializes in plumbing repairs, drain and sewer services, water heaters, heating and cooling system installation and maintenance, heat pumps, ductless HVAC systems, indoor air quality, electrical panel upgrades, rewiring, standby generators, EV charger installations, and kitchen, bathroom, and basement remodeling, and more. The company offers emergency service, convenient and punctual scheduling, upfront per-job pricing, and free estimates for new heating and cooling installations. All work is backed by written warranties and a satisfaction guarantee. Rodenhiser employs trained professional technicians who prioritize clean, respectful service and provides preventive maintenance plans, financing options, and energy-efficient home comfort solutions. Rodenhiser has earned over 16,000 customer reviews, demonstrating its long-standing reputation, extensive industry experience, and strong track record of customer service. **Nice People…Great Service** ## Page information - [Canonical URL: https://bc.rodenhiser.com/rodenhiser-blog/prepare-for-hvac-maintenance-visit.html](https://bc.rodenhiser.com/rodenhiser-blog/prepare-for-hvac-maintenance-visit.html)