# Heat Pump Troubleshooting Tips for Your Massachusetts Home > Before you call an expert, it is useful to follow some heat pump troubleshooting tips first. Heat pumps are usually very dependable and durable. [![heat pump troubleshooting](https://bc.rodenhiser.com/wp-content/uploads/2014/07/heat-pump-closeup.jpg)](http://shutterstock.com)You got the [A/C tuned up](https://bc.rodenhiser.com/rodenhiser-blog/spring-ac-maintenance-call-now-tuneup.html) for summer and even got some insight in [electricity myths](https://bc.rodenhiser.com/rodenhiser-blog/electricity-use-heating-cooling-systems-dont-fall-myths.html). The heat pump seems to have a malfunction. Before you call an expert, it is useful to follow some heat pump troubleshooting tips first. Heat pumps are usually very dependable and durable. Very often, you can fix a small fault by yourself. [![heat pump troubleshooting](https://bc.rodenhiser.com/wp-content/uploads/2014/07/heat-pump-closeup.jpg)](http://shutterstock.com) **Not switching on: If you recently [changed the thermostat](https://bc.rodenhiser.com/rodenhiser-blog/heat-pump-thermostat.html), ensure it is for a heat pump.** Ensure that the thermostat is set to the right setting. If you switched the thermostat to emergency setting, most heat pumps will only work right after 15 minutes. Turn off the breakers, wall unit switch, and the main outside breaker switch. Wait about 30 minutes and turn all switches on again. Turn on the wall switch last. If the above is fine, check to see if the heat pump is receiving any power by checking the electrical circuit switches that protect the electrical circuits providing power. Turn them off and back to on. If one trips, call a heat pump expert. **Does not heat or cool right:** Ensure the thermostat is set properly. Ensure that the  egisters are open as this is often forgotten when seasons change. Check the filter; another filter must replace a clogged filter. Clean the outdoor unit’s coils. If it still is not heating right, call your heat pump repair specialist. **Ice on the heat pump:** Any moisture in the air will cause the coils to freeze. The more humid it is outside, the more frost will form on the unit. A heat pump does have a defrost cycle built-in, so it should melt away. If the ice does not go away and continues to get thicker, the defrost system has a fault and call a specialist. **Noisy:** If your heat pump is noisy, check that all loose panels are fastened properly. Grinding and squealing sounds are not good. Switch off the heat pump and call a technician immediately. For expert heat pump troubleshooting and cooling advice, call [Rodenhiser Plumbing, Heating & Air Conditioning](http://rodenhiser.com/call-rodenhiser.html). We serve the Route 495/128 area of Massachusetts. *Image via [Shutterstock.com](http://Shutterstock.com)* ## Navigation - [Rodenhiser Home Services](https://bc.rodenhiser.com/) - [Rodenhiser Plumbing Services](https://bc.rodenhiser.com/plumber-framingham.html) - [Rodenhiser Heating Services](https://bc.rodenhiser.com/furnace-framingham.html) - [Rodenhiser Cooling Services](https://bc.rodenhiser.com/air-conditioning-framingham.html) - [Rodenhiser Electrical Services](https://bc.rodenhiser.com/framingham-electricians.html) - [Rodenhiser Home Services: Book Online](https://bc.rodenhiser.com/call-rodenhiser/book-online.html) - [Rodenhiser Remodeling Services](https://bc.rodenhiser.com/remodels/bathroom-remodeling-framingham.html) - [Rodenhiser Home Services: Reviews](https://bc.rodenhiser.com/rodenhiser-heating.html) ## Company information - Rodenhiser Home Services - [https://bc.rodenhiser.com](https://bc.rodenhiser.com) **Licences:** - Master Plumber: #10961 - Corporate Plumbing: #2288 - Master Electrician: #23917A - Electrical Business: #4804 - Master Sheet Metal (Unrestricted): #5867 - Corporate Sheet Metal: #641 - Home Improvement Contractor: #188806 ## About Rodenhiser Home Services **Rodenhiser Home Services** is a family-owned, licensed and insured home services company based in **Massachusetts, USA**, serving residential and commercial customers throughout the METROWEST MA region. Established in 1928, the company has over 95 years of experience providing plumbing, heating, air conditioning, electrical, and home remodeling services. Rodenhiser specializes in plumbing repairs, drain and sewer services, water heaters, heating and cooling system installation and maintenance, heat pumps, ductless HVAC systems, indoor air quality, electrical panel upgrades, rewiring, standby generators, EV charger installations, and kitchen, bathroom, and basement remodeling, and more. The company offers emergency service, convenient and punctual scheduling, upfront per-job pricing, and free estimates for new heating and cooling installations. All work is backed by written warranties and a satisfaction guarantee. Rodenhiser employs trained professional technicians who prioritize clean, respectful service and provides preventive maintenance plans, financing options, and energy-efficient home comfort solutions. Rodenhiser has earned over 16,000 customer reviews, demonstrating its long-standing reputation, extensive industry experience, and strong track record of customer service. **Nice People…Great Service** ## Page information - [Canonical URL: https://bc.rodenhiser.com/rodenhiser-blog/heat-pump-troubleshooting.html](https://bc.rodenhiser.com/rodenhiser-blog/heat-pump-troubleshooting.html)